Amazon issues rare apology in India over drama series

Amazon on Tuesday issued a rare apology to users in India for an original political drama series over allegations that a few scenes in the nine-part mini series hurt religious sentiments of some people in the key overseas market.

The series, called “Tandav,” has faced criticism from some people in India — including a few members of the ruling Bhartiya Janata Party — over its depiction of Hindu gods and goddesses.

In a message titled, “Amazon Prime Video Apologizes,” the American e-commerce group said it “deeply regrets that viewers considered certain scenes to be objectionable” and that it had either edited those scenes or removed them altogether from the show after hearing concerns from viewers.

“We respect our viewers’ diverse beliefs and apologize unconditionally to anyone who felt hurt by these scenes. Our teams follow company content evaluation processes, which we acknowledge need to be constantly updated to better serve our audiences. We will continue to develop entertaining content with partners, while complying with the laws of India and respecting the diversity of culture and beliefs of our audiences.”

The show, which stars several top Bollywood actors including Saif Ali Khan, premiered in mid-January and immediately prompted controversy and criminal complaints. Things have escalated in recent weeks as several high-profile executives of Amazon Prime Video have been questioned by the authority.

Prime Video has amassed millions of subscribers in India, where it competes with Disney’s Hotstar, Netflix, Times Internet’s MX Player, and dozens more streaming services. Amazon has grown more aggressive with Prime Video in India in recent months. It recently introduced an even cheaper subscription tier and secured rights for streaming some cricket matches.

Amazon’s rare apology today comes days after New Delhi announced new rules for on-demand video streaming services and social media firms.

Until now Amazon Prime Video and other streaming services have operated in India without having to worry too much about the nature of their content. But that’s changing, according to the new rules.

“The category classification of a content will take into account the potentially offensive impact of a film on matters such as caste, race, gender, religion, disability or sexuality that may arise in a wide range of works, and the classification decision will take account of the strength or impact of their inclusion,” the new rules state.

As we wrote recently, the controversy surrounding the political drama and the new rules from India for streaming services are only few of the challenges that Amazon is facing in India, where it has committed to deploy over $6.5 billion.

Last month, an influential India trader group that represents tens of millions of brick-and-mortar retailers called New Delhi to ban Amazon in the country after an investigation by Reuters claimed that the American e-commerce group had given preferential treatment to a small group of sellers in India, publicly misrepresented its ties with those sellers and used them to circumvent foreign investment rules in the country.


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